Privacy Policy
Effective Date: 24/09/2026
City Scape Customs Clearance (“City Scape”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and business information provided to us when you use our website, request our customs clearance services, communicate with us, or make a payment through our payment facilities.
This Privacy Policy explains how we collect, use, store, disclose, and protect information related to our customs clearance and related services.
1. Information We Collect
Depending on the services requested, we may collect the following information:
Customer name and company name
Contact details, including telephone number, email address, and business address
Trade licence and company information
Importer/exporter information
Customs registration and identification information
Passport, Emirates ID, or other identification information where required for customs or regulatory purposes
Shipment and cargo information
Commercial invoices, packing lists, certificates, permits, declarations, and other customs documents
Vehicle, driver, trailer, container, and shipment details
Payment and transaction information
Correspondence and communications with our staff
Website usage and technical information, including IP address, browser type, device information, and access information where applicable
2. How We Use Your Information
We may use the information collected for the following purposes:
To provide customs clearance and related logistics services
To prepare and submit customs declarations and supporting documentation
To communicate with customers regarding shipments and clearance procedures
To calculate or communicate applicable customs duties, taxes, government charges, and service fees
To issue quotations, invoices, receipts, and payment requests
To process payments made through our payment links or approved payment service providers
To verify customer and transaction information
To comply with customs, tax, regulatory, legal, and governmental requirements
To respond to enquiries, complaints, and service requests
To maintain business and transaction records
To protect our business, customers, systems, and payment facilities against fraud or unauthorized activity
To improve our website and services
3. Customs and Government Authorities
Where required to provide our services, we may submit or share customer and shipment information with relevant government authorities, customs authorities, ports, border authorities, regulatory bodies, and other authorized parties.
Such disclosure may be necessary to process customs declarations, obtain approvals, complete inspections, pay or verify duties and taxes, release shipments, or comply with applicable laws and regulations.
4. Payment Information
Payments made through our website or payment links may be processed through third-party payment service providers, banks, or payment gateways.
City Scape does not intend to store complete credit or debit card numbers or security codes on its own systems unless specifically required and lawfully permitted.
Payment information may be processed directly by the relevant payment service provider in accordance with its applicable security and privacy requirements.
We may retain transaction references, payment status, amount, date, customer information, and other records necessary for accounting, reconciliation, customer service, legal, and regulatory purposes.
5. Sharing of Information
We may share information with:
UAE customs and government authorities
Ports, border authorities, and other regulatory authorities
Banks and payment service providers
Technology and IT service providers
Logistics and transportation service providers where required to perform the requested service
Professional advisers, auditors, and legal advisers where necessary
Law enforcement or other competent authorities where required by law
We do not sell customer personal information to third parties.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal and business information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal, commercial, customs, payment, and transaction information for as long as reasonably necessary to:
Provide our services;
Complete accounting and financial records;
Meet customs, tax, regulatory, and legal requirements;
Resolve disputes and complaints; and
Protect our legitimate business interests.
The applicable retention period may vary depending on the type of information and the legal or regulatory requirements applicable to it.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, security, performance, and user experience.
Cookies may also be used to understand general website usage and traffic patterns.
You may adjust your browser settings to control or disable cookies. Disabling certain cookies may affect some website functionality.
9. Customer Communications
We may contact customers by email, telephone, WhatsApp, SMS, or other communication channels provided by the customer for purposes related to quotations, customs clearance, payments, shipment status, documentation, customer support, and other service-related matters.
Marketing communications will only be undertaken in accordance with applicable laws and customer preferences.
10. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, government websites, or other external services.
City Scape is not responsible for the privacy practices, content, security, or policies of third-party websites.
Customers should review the privacy policies of those third parties before providing information to them.
11. Changes to This Privacy Policy
City Scape may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published on this website with the revised effective date.
12. Contact Us
For privacy-related questions or requests, please contact:
City Scape Customs Clearance
United Arab Emirates
Email: accounts@city-scape.com
Telephone: +97125463975
Website: www.city-scape.ae
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.